tv9999 Privacy
Policy

When you register for or use a tv9999 account, we collect various categories of personal information. The specific data we gather depends on how you interact with the platform and which services you choose to use. Below is a summary of the main categories of data collected.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on tv9999, please contact us immediately at [email protected].

Where you choose to provide personal information about a third party (for example, a nominated contact for responsible gaming alerts), you confirm that you have obtained that person's consent to share their details with us for the stated purpose.

tv9999 processes your personal data for a number of clearly defined purposes. In each case, we rely on one or more lawful bases for processing, including the performance of your membership contract, compliance with legal obligations, our legitimate business interests, and — where applicable — your freely given consent.

• Account creation and management: To register your tv9999 account, verify your identity, maintain your member profile, and authenticate your login sessions.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to credit winnings and bonuses; to settle sports betting markets including BPL, IPL, and T20 cricket fixtures.
• KYC and AML compliance: To verify that you meet the minimum age requirement of 18 years, to confirm your identity, and to satisfy our anti-money laundering obligations in accordance with applicable financial regulations.
• Responsible gaming: To monitor account activity for signs of problem gambling behaviour, to honour self-exclusion and time-out requests, and to apply deposit limits set by the member or required by our responsible gaming policy.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of our communications with you.
• Platform security and fraud prevention: To detect and prevent fraudulent transactions, bonus abuse, account takeovers, and other activities that may harm the platform or its members.
• Marketing and promotions: To send you relevant promotional offers, bonus announcements, and seasonal promotions (such as Eid or Pohela Boishakh offers) where you have opted in to receive such communications. You may withdraw marketing consent at any time via your account settings or by contacting support.
• Platform improvement: To analyse usage patterns, identify popular games and features, and make data-informed decisions about platform development, new game additions, and user experience improvements.
• Legal compliance: To respond to lawful requests from courts, law enforcement agencies, or regulatory bodies, and to establish, exercise, or defend legal claims.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis for processing.

tv9999 does not sell or rent your personal data to third parties. However, in order to deliver the services you have signed up for, we share certain categories of data with trusted partners and service providers who operate under strict data processing agreements. All third parties with whom we share data are contractually required to handle it securely and to use it only for the specified purpose.

The categories of third parties with whom we may share your data include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard) receive the financial and identity data necessary to process your transactions. Each provider operates under its own privacy and security framework.
• Game software providers: Providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and wager data to support game integrity, RNG certification, and technical troubleshooting. These providers do not receive your identity or contact data.
• KYC and identity verification services: Third-party identity verification platforms may process your submitted documents to confirm your identity and age in a secure, automated environment.
• Fraud detection and risk management services: Specialist third parties analyse transaction and behavioural data to detect fraud, money laundering, and bonus abuse. These partners act solely as data processors under our instruction.
• Customer support platforms: Live chat and email support tools process communications data to enable our support team to assist you. Support platform providers are bound by confidentiality and data processing agreements.
• Legal and regulatory authorities: We may be required to disclose your personal data to courts, law enforcement agencies, tax authorities, or financial regulators in response to a lawful request. In such cases, we will disclose only the minimum data required to satisfy the request.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the tv9999 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights in relation to your data will be maintained.

Where data is transferred outside Bangladesh for processing (for example, to a game provider's servers located in Europe or Asia), we ensure that appropriate safeguards are in place, including contractual data protection clauses consistent with international standards.

tv9999 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to ensure the platform functions correctly, to remember your preferences, and to understand how members interact with our services. By continuing to use the tv9999 platform after being informed of our cookie practices, you consent to the use of cookies in accordance with this policy.

tv9999 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external websites. Our analytical cookies are configured to anonymise IP addresses, meaning no individual user can be identified from analytical data alone.

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging into your tv9999 account and using core platform features. Disabling functional cookies may cause your preferences not to be saved between sessions.

For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation. tv9999 is not responsible for the cookie practices of any external websites that may be linked from within our platform's content.

tv9999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security programme is reviewed and updated regularly to address evolving threats.

• Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. The padlock icon visible in your browser address bar confirms that your connection to tv9999 is encrypted.
• At-rest encryption: Sensitive data stored in our databases — including identity documents, payment details, and KYC records — is encrypted at rest using AES-256 encryption standards.
• Access controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff members can only access the data categories required to perform their specific role. All internal data access is logged and auditable.
• Two-factor authentication: Administrative access to systems that process personal data requires multi-factor authentication. We strongly encourage members to enable two-factor authentication on their tv9999 accounts for additional protection.
• Vulnerability management: Our technical infrastructure is subject to regular penetration testing and security audits by qualified third-party security professionals. Identified vulnerabilities are remediated according to a risk-prioritised schedule.
• Incident response: In the event of a data security incident that may affect your personal data, tv9999 will assess the scope and impact of the incident, take immediate steps to contain it, and notify affected members in accordance with applicable data breach notification standards.

While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, not sharing your login credentials with anyone, and logging out after each session — particularly when using shared or public devices.

tv9999 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or regulation. The retention periods below represent our standard data lifecycle policy.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. In cases where data is anonymised rather than deleted, the resulting anonymised dataset can no longer be used to identify you and is no longer considered personal data under applicable data protection principles.

If you close your tv9999 account voluntarily, we will begin the data deletion process at the end of the applicable retention period. Note that your data cannot be deleted during the active retention period even upon request, where continued retention is required by law — for example, transaction records retained for AML compliance. Where deletion is not possible due to legal obligations, we will restrict the processing of your data to only those activities required by the applicable legal obligation.

As a member of the tv9999 platform, you have a number of rights in relation to your personal data. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team via live chat or email at [email protected] with the subject line "Data Subject Request".

We will respond to all data subject requests within 30 days of receipt. Where the complexity or volume of requests warrants additional time, we will notify you of the extension and the reasons for it within the initial 30-day period. We will not charge a fee for processing data subject requests unless a request is manifestly unfounded, excessive, or repetitive.

To protect your privacy and prevent unauthorised requests, we may ask you to verify your identity before processing a data subject request. This typically involves confirming your registered email address or providing a piece of identifying information consistent with your account records.

If you have any questions about this Privacy Policy, about how tv9999 processes your personal data, or if you wish to exercise any of the rights described in Section 7, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly.

• Email (written enquiries): [email protected] — please include "Privacy Enquiry" or "Data Subject Request" in the subject line so your message is routed to the appropriate team.
• Live Chat: Available 24 hours a day, 7 days a week via the tv9999 platform. Live chat is the fastest way to resolve general questions about your account data.
• Response Time: We aim to acknowledge all written privacy enquiries within 48 hours and to provide a substantive response within 30 days. Complex data subject access requests may require additional time, in which case we will keep you informed of progress.

tv9999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. The date of the most recent update is displayed at the top of this page and in the hero section above. We encourage you to review this policy periodically. Where a material change is made to this policy, we will notify active members via their registered email address at least 7 days before the change takes effect.

Continued use of the tv9999 platform following notification of a Privacy Policy update constitutes your acknowledgement of the revised terms. If you do not agree with any change to this policy, you are entitled to close your account and request deletion of your personal data in accordance with Section 7 and the retention periods described in Section 6.